具体退换货标准如下:

退换类别

具体描述

是否支持7天内(含)退货

是否支持15天内(含)换货

是否收取返回运费

备注

国家法律所规定的功能性故障或商品质量问题

经由生产厂家指定或特约售后服务中心检测确认,并出具检测报告或经乐聚售后确认属于商品质量问题。

当地无检测条件的请联系乐聚售后处理。

到货物流损、缺件或商品描述与网站不符等原因

物流损指在运输过程中造成的损坏、漏液、破碎、性能故障,经售后人员核查情况属实。缺件指商品原装配件缺失。

乐聚审核期间可能需要快递人员证明或要求您提供实物照片等,以便售后人员快速做出判断并及时处理。

其他原因

除以上两种原因之外,如个人原因导致的退换货,在商品完好的前提下。

由您承担商品返回乐聚的运费。


Returns specific standard:

Returned category

Specific description

Support 7 days (inclusive) for return

Support 15 days (inclusive) replacement

Whether return shipping charges

Remark

National law stipulated functionality failure or product quality problems.

Specified by the manufacturer or authorized service center for testing to confirm and test report issued by the music or poly aftermarket identified as belonging to the product quality.

Yes

Yes

No

Local non-test conditions please contact Melodies sale process.

Logistics arrive damaged, missing parts or product description does not match with the site and other reasons

Logistics refers to the loss of damage during transport caused by leakage, broken, failure of performance, after-sales staff to verify the case. Lack of parts means a commodity original accessories missing.

Yes

Yes

No

During this review Melodies may be required to prove or courier ask you to provide in-kind photos, sales staff in order to make quick judgments and timely manner.

other reasons

In addition to the above two reasons, such as personal causes return, under the premise of goods in good condition.

Yes

No

Yes

At your merchandise return shipping Melodies.